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Conversations & SupportInbox

Inbox

Inbox is Lynqora’s shared conversation hub — every channel your team communicates through, in one place.

Channels

  • Team Email (Gmail)
  • Facebook Messenger
  • WhatsApp (via Meta)
  • Website Contact Form
  • Calling

Connect a channel from Inbox → Connect a channel. Email and Messenger use OAuth; Website Contact Form connects automatically once it’s live on your site.

Folders

  • All open — every open conversation, across every connected channel, in one interleaved list.
  • Assigned to me / Unassigned — filtered by ownership.
  • Closed, Spam, Trash — resolved or filtered-out conversations.
  • Per-channel tabs (Email, Messenger, Web Form) if you want to work one channel at a time.

Replying

Each conversation opens in a 3-pane view: the folder list on the left, the conversation thread in the middle, and a contact panel on the right showing who you’re talking to and their record details.

From conversation to Deal

A conversation can become a Deal directly — the new Deal carries an INQ- reference back to the conversation it came from, so the connection is never lost. See Deals.

Tickets · Deals

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